Some phone brands have customized Android system on their devices, which may affect notification feature on Ticwatch. To ensure that Ticwatch can receive notifications from phone,please follow the instructions for the brands provided below to check notification settings.

Samsung

1. Settings > Smart manager > More > Turn off Performance degradation

2. Settings > Notifications > Ticwear Global > Turn on notifications

Oneplus

1. Click right button on phone > Find Ticwear Global app and select lock to ensure the app is running in the background

2. Settings > Apps > Ticwear Global > Turn on notifications

Xiaomi

1. Settings > Permissions > Autostart > Turn on Ticwear Global

2. Settings > Installed apps > Ticwatch Global > Permission manager > Turn on notifications

3. Manage apps battery usage

Suggest to turn off this feature through settings > Battery & performance > Manage apps battery usage > Off

If the “Manage apps’ battery usage” is on, Choose No restrictions through settings > Battery & performance > Manage apps battery usage > Choose apps > No restrictions

4. Click left button on phone > Drag down Ticwear Global and select lock to ensure the app is running in the background